Refund Policy

Effective Date: [06/21/2026]
Last Updated: [06/21/2026]

​

1. Overview

 

Battle Tested Specimen Collections is committed to providing professional, reliable mobile drug screen collection services. We understand that circumstances can change and have established this Refund Policy to ensure fair and transparent treatment for all clients. By booking our services you agree to the terms of this Refund Policy.

 

 

2. Individual / Self-Pay Client Refunds

 

2.1 Payment Authorization
Your payment method is authorized at the time of booking and captured upon completion of your collection. You will not be charged until your collection has been successfully completed.

 

2.2 Full Refund — Eligible Circumstances
A full refund of your collection fee will be issued in the following circumstances:
— You cancel your appointment more than 24 hours before your scheduled collection
— Battle Tested Specimen Collections cancels your appointment for any reason
— The Collector is unable to complete your collection due to circumstances outside your control
— A duplicate booking charge was made in error

 

2.3 Partial Refund — Late Cancellation
If you cancel your appointment less than 24 hours before your scheduled collection a $25.00 late cancellation fee will be deducted from your refund. The remaining balance of your collection fee will be refunded.

 

2.4 No Refund — No-Show
If you fail to appear for your scheduled appointment without prior notice the $50.00 no-show fee is non-refundable. At the Collector's discretion this fee may be applied as a credit toward a rebooked appointment within 7 days.

 

2.5 No Refund — Completed Collections
Collection fees are non-refundable once a specimen has been successfully collected and chain of custody documentation has been completed. The collection service is considered rendered at the point of specimen collection regardless of the laboratory result.

 

2.6 No Refund — Refusal to Test
If a donor refuses to provide a specimen after the collection process has begun no refund will be issued. A refusal to test is treated as a completed service event under DOT regulations.

 

2.7 No Refund — Adulterated or Substituted Specimens
If a specimen is determined to be adulterated or substituted during the collection process no refund will be issued. The collection fee covers the collector's time and service regardless of specimen validity.

 

 

3. Employer Account Refunds

 

3.1 Invoiced Accounts
Employer accounts are invoiced after collection completion. Refunds or invoice adjustments for employer accounts will be handled on a case-by-case basis and applied as a credit to the employer's account or deducted from the next invoice.

 

3.2 Eligible Adjustments
Invoice adjustments may be requested in the following circumstances:
— A collection was billed in error
— A duplicate invoice was issued
— A collection was not completed due to circumstances outside the employer's control
— A billing error occurred in the fee calculation

 

3.3 Employer No-Show
If the Collector arrives at a scheduled on-site employer visit and no employees are available for collection the $50.00 employer no-show fee plus the applicable zone travel fee are non-refundable. These charges compensate the Collector for time and travel expended.

 

3.4 Requesting an Adjustment
To request an invoice adjustment please contact us within 7 days of the invoice date at info@battletestedwa.com or (206) 939-0335 with your invoice number and a description of the adjustment requested.

 

 

4. Travel Fee Refunds

 

4.1 Pre-Departure Cancellations
If you cancel your appointment before the Collector has departed for your location no travel fee will be charged and any authorized travel fee hold will be released.

 

4.2 Post-Departure Cancellations
If you cancel your appointment after the Collector has departed for your location the applicable zone travel fee is non-refundable. The Collector has already incurred the cost of travel to your location.

 

4.3 Zone Travel Fees
For reference our zone travel fees are as follows:

Zone 1 (0 – 10 miles): No charge
Zone 2 (11 – 20 miles): $17.50
Zone 3 (21 – 30 miles): $35.00
Zone 4 (31 – 40 miles): $52.50
Zone 5 (41 – 50 miles): $70.00
Beyond 50 miles: By quote

 

 

5. Laboratory Fee Refunds

 

Laboratory processing fees are separate from collection fees and are billed directly by our laboratory partners DISA Global Solutions and MedTox or invoiced separately by Battle Tested Specimen Collections. Laboratory fee refunds are subject to the refund policies of the respective laboratory. Battle Tested Specimen Collections does not control and is not responsible for laboratory fee refund decisions.

If you were billed a lab fee in error by Battle Tested Specimen Collections please contact us within 7 days at info@battletestedwa.com and we will work to resolve the discrepancy promptly.

 

6. Non-Negative Rapid Screen Confirmation Fees

 

If your rapid drug screen returns a non-negative result your specimen will be sent to a certified laboratory for GC/MS confirmation testing. Laboratory confirmation fees apply and are non-refundable regardless of the final confirmed result. These fees cover the cost of laboratory analysis which cannot be reversed once initiated.

7. How to Request a Refund

 

Step 1 — Contact Us
Submit your refund request as soon as possible by contacting us at:

📞 (206) 939-0335
📧 info@battletestedwa.com

 

Step 2 — Provide Your Information

Please include the following in your refund request:
— Your full name or company name
— Booking confirmation number or invoice number
— Date of scheduled or completed collection
— Reason for refund request
— Amount you believe is owed

 

Step 3 — Review
We will review your request within 2 business days and respond with our determination.

 

Step 4 — Processing
Approved refunds will be processed within 5 to 7 business days to the original payment method. Employer account credits will be applied to the next invoice or remitted within 10 business days upon request.

 

8. Refund Summary Table

​

• Cancellation 24+ hours before appointment

  • ✅ Full refund

• Cancellation less than 24 hours before appointment

  • ⚠️ Collection fee minus $25.00 late fee

• Cancellation less than 2 hours before

  • ⚠️ Collection fee minus $50.00 fee

• No-show — individual

  • ❌ No refund — $50.00 fee applies

• Completed collection

  • ❌ No refund

• Refusal to test

  • ❌ No refund

• Adulterated specimen

  • ❌ No refund

• Collector cancels appointment

  • ✅ Full refund

• Travel fee — pre-departure cancel

  • ✅ No travel charge

• Travel fee — post-departure cancel

  • ❌ Travel fee non-refundable

• Employer no-show fee

  • ❌ Non-refundable

• Lab fee billed in error by us

  • ✅ Full adjustment

• Lab fee from laboratory partner

  • Subject to lab policy

• Rapid screen confirmation fee

  • ❌ Non-refundable

 

 

9. Changes to This Policy

 

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website at www.battletestedwa.com with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

 

 

10. Contact Us

 

For all refund requests and questions regarding this policy please contact us:

​

Battle Tested Specimen Collections
DBA of Battle Tested LLC
14900 Interurban Ave. S
Suite 271 #10005
Tukwila, WA 98168

​

📞 (206) 939-0335
📧 info@battletestedwa.com
🌐 www.battletestedwa.com

​

Veteran Owned & Operated | King County & South King County, Washington